Check the Casino GoPay Payment Rules
These terms govern your use of the platform and every account you open with us. By registering, you confirm that you have read and accepted them. Please review the sections on payments and GoPay privileges before your first deposit, since they affect your limits and payout times.
1. General Provisions
This section defines who we are and how these terms apply. Read it first, as the rest of the document builds on it.
1.1 Operator and License
- Operator: registered in the Czech Republic, ID No. [IČO], registered office [address].
- License: we operate under a license issued by the Ministry of Finance of the Czech Republic, No. .
- Legal framework: we follow Act No. 186/2016 Coll., on Gambling, and Act No. 253/2008 Coll., on Anti-Money Laundering Measures.
- Currency: all balances, bonuses, and limits use Czech koruna (CZK).
1.2 Acceptance of Terms
These terms apply to every Casino GoPay online session, whether you play on desktop or mobile. Separate bonus rules and game rules form part of this agreement. If a bonus rule conflicts with these terms, the bonus rule applies to that bonus only.
2. Registration and Verification
We accept only players who meet legal requirements. We verify every account before its first withdrawal.
2.1 Eligibility
- Age: you must be 18 or older.
- Residence: you must live in the Czech Republic.
- One account: each person may hold one account. We close duplicate accounts and cancel any bonuses on them.
- Exclusion register: we check every player against the Register of Excluded Persons (RVO) and refuse access to anyone listed there.
2.2 Identity Checks
Upload a valid ID card or passport and proof of ownership for your payment method. For a Casino GoPay payment, we may ask for a screenshot of the account that shows your name. We may request further documents at any time if the law or our risk checks require them. Until you complete verification, we hold all withdrawal requests.
2.3 Account Security
Keep your login details private and do not share your account. You bear responsibility for all activity under your login. If you suspect unauthorized access, contact support at once, and we will lock the account.
3. Deposits and Withdrawals
This section sets out how money moves in and out of your account. Limits differ by method, and GoPay carries its own conditions in Section 4.
3.1 Payment Methods and Limits
3.2 Deposit Rules
- Own funds: use only payment accounts registered in your name. We reverse deposits from third-party accounts.
- Crediting: a Casino GoPay deposit and deposits by other methods appear on your balance instantly.
- Fees: we charge no fees. Your bank or wallet provider may apply its own.
- Turnover: wager each deposit at least once before you withdraw it. This rule helps prevent money laundering.
3.3 Withdrawal Rules
- Same channel: we pay winnings back to the method you used to deposit.
- Standard caps: 150,000 CZK per week and 400,000 CZK per month for all methods, except accounts that qualify under Section 4.
- VIP adjustments: we raise caps individually for higher loyalty statuses.
- Pending requests: you may cancel a withdrawal while it shows the status "Pending".
4. GoPay Privileges
We give extra benefits to players who make GoPay their main method. The conditions below decide who qualifies and when the benefits apply.
4.1 Qualification
Set it as your primary method in your profile. Then route at least 70% of your deposits over any 30-day period. We recalculate the share automatically every 30 days.
4.2 Benefits
4.3 Suspension of Privileges
If your share drops below 70%, we pause the privileges until the next check. Pending withdrawals above the standard caps move to the next available period. Every Casino GoPay payment counts toward your share from the day you confirm it.
5. Bonus Terms
Each bonus carries its own wagering requirement and time limit. Read the offer details before you accept any promotion.
5.1 General Rules
- Activation: choose the bonus in the bonus field before you confirm the deposit. We do not add bonuses afterward.
- One active bonus: you can hold one active deposit bonus at a time. The extra GoPay bonus runs alongside it.
- Validity: complete wagering within 14 days of activation, or we remove the bonus and related winnings.
- Maximum bet: while you wager a bonus, a single bet may not exceed 125 CZK.
- Game contribution: slots count 100% toward wagering. Live games and instant games do not count.
5.2 Wagering by Offer
5.3 Bonus Abuse
We cancel bonuses and winnings if we find multiple accounts, coordinated play, or betting patterns aimed only at clearing wagering. Players who use a Casino GoPay online account for such schemes lose access to all promotions.
6. Loyalty Club
You earn one point for every 50 CZK wagered on slots or 100 CZK on live games. The club has 18 levels across six statuses: Nováček, Bronz, Stříbro, Zlato, Platina, and Koruna. We may review a status if we detect bonus abuse, and points have no cash value.
7. Responsible Gaming
Czech law requires every player to set personal limits. We apply them from your first session.
7.1 Personal Limits
- Deposit limits: set daily, weekly, and monthly amounts at registration. A lower limit applies immediately, and an increase takes effect after 24 hours.
- Loss and time limits: set the maximum you want to lose and the time you want to spend per day or month.
- Linked methods: limits cover every Casino GoPay deposit as well as all other methods.
7.2 Exclusion
- 48-hour break: block your account for 48 hours directly in your profile.
- Longer self-exclusion: request a longer block through support.
- RVO registration: apply for entry into the Register of Excluded Persons through us or directly with the Ministry of Finance. The minimum period is one year.
For outside help, contact Linka pomoci (Naberte kurz) at 777 477 877, available around the clock.
8. Games and Malfunctions
Each game has its own rules and return-to-player rate, which you can view inside the game. If a game or server malfunctions, we void the affected bets and winnings. We return the stake of any voided bet to your balance.
9. Account Suspension and Closure
We may suspend an account if we find false data, fraud, or a breach of these terms. You can close your account at any time through support, and we pay out the remaining verified balance. If you do not log in for 12 months, we mark the account as inactive and notify you before any further action.
10. Complaints and Governing Law
Send complaints to support by email or live chat, and we reply within 14 days. If you disagree with our decision, you may contact the Ministry of Finance of the Czech Republic as the supervisory authority. Czech law governs these terms, and Czech courts resolve any disputes.
11. Personal Data
Casino GoPay online processes your data under the GDPR and Czech data protection law. We share it only with the Ministry of Finance, payment providers, and other parties that the law requires. Our Privacy Policy describes the details.
12. Changes to These Terms
We may update these terms when the law or our services change. We notify you by email and in your account at least 14 days before a change takes effect. If you continue to play after that date, you accept the new version.