Read the GoPay Payment Casino Privacy Rules
This policy explains what personal data we collect, why we need it, and how we protect it. It applies to every account, deposit, and game session. If you use GoPay as your main method, read Section 4.
1. Data Controller
We decide how and why we process your data. The details below tell you whom to contact about any privacy question.
Legal framework: Regulation (EU) 2016/679 (GDPR), Act No. 110/2019 Coll., on Personal Data Processing, Act No. 186/2016 Coll., on Gambling, and Act No. 253/2008 Coll., on Anti-Money Laundering Measures.
This policy covers the website, the mobile version, and every GoPay payment casino transaction linked to your account.
2. Data We Collect
We collect only the data we need to run your account, meet legal duties, and process payments. The table shows each category and where it comes from.
GoPay Online does not ask for data that has no link to the purposes in Section 3. We do not collect information on health, religion, or political views.
3. Why We Process Your Data
Each purpose rests on a legal basis under the GDPR. We list them below so you can see why we hold each piece of information.
You can withdraw consent for marketing and analytics at any time. Withdrawal does not affect the processing we carried out before it.
4. Payment Data
GoPay play a central role in our payment system, so we explain its data flow separately. This section shows what we receive, what we keep, and what we never see.
4.1 What We Receive
When you make a GoPay online casino deposit, the platform sends us a limited set of data:
- Transaction ID: a reference number for each payment.
- Amount and time: the sum in CZK and the moment you confirmed it.
- Account holder name: we compare it with your verified identity.
- Payment status: confirmation that the payment went through or failed.
4.2 What We Do Not Store
We never receive your login, password, or full card number. The platform processes these details on its own side under its own privacy policy. We also do not store your banking app credentials.
4.3 How We Use Data
- Crediting deposits: we match each transaction with your account and add the funds instantly.
- Privilege calculation: every 30 days, we calculate the share of deposits you made. If it reaches 70%, we apply double limits, priority withdrawals, and the extra bonus.
- Withdrawals: we send payouts back to the same account, usually within 15 minutes for qualified players.
- Ownership checks: we may ask for a screenshot of your account to confirm that each GoPay CZ payment comes from you.
5. Who Receives Your Data
We share data only when the law requires it or when a partner needs it to provide a service to you. Every partner signs a data processing agreement with us.
- Ministry of Finance of the Czech Republic: license supervision and RVO checks.
- Customs Administration of the Czech Republic: gambling supervision.
- Financial Analytical Office: reports under anti-money laundering law.
- Payment providers: GoPay, card processors, Trustly, Skrill, Neteller, MuchBetter, and Paysafecard, each for its own transactions.
- Game studios: anonymous player IDs and bet data needed to run their games.
- Verification services: document checks during identity verification.
- IT and hosting providers: servers, support tools, and email delivery.
We do not sell your data. Any GoPay payment casino record stays within this list of recipients.
6. Transfers Outside the EU
We store data on servers in the European Union. If a partner processes data outside the EU, we use standard contractual clauses approved by the European Commission. You can request a copy of these safeguards from our data protection officer.
7. How Long We Keep Your Data
We keep data only as long as the law or the purpose requires. After that, we delete it or make it anonymous.
The same periods apply to every GoPay online casino transaction, regardless of the amount.
8. How We Protect Your Data
We apply technical and organizational measures to prevent leaks and misuse.
- Encryption: we encrypt all traffic between your device and our servers with TLS.
- Access control: only staff who need data for their tasks can access it.
- Two-step login: you can turn on two-factor authentication in your profile.
- Monitoring: we log access to personal data and review unusual activity.
- Breach response: if a breach puts your rights at risk, we notify you and the supervisory authority within the legal deadline.
9. Cookies
GoPay online use cookies to keep you logged in, remember your settings, and measure how the site works.
You can change your cookie choices at any time through the cookie banner or your browser settings. Blocking necessary cookies may stop a GoPay CZ payment from going through.
10. Your Rights
The GDPR gives you control over your data. You can exercise these rights by email to our data protection officer or through support.
- Access: get a copy of the data we hold about you.
- Correction: ask us to fix inaccurate or incomplete data.
- Deletion: ask us to erase data, unless the law requires us to keep it.
- Restriction: ask us to limit processing while we resolve a dispute.
- Portability: receive your data in a machine-readable format.
- Objection: object to processing based on legitimate interest.
- Consent withdrawal: stop marketing and analytics at any time.
We reply within one month. If you disagree with our response, file a complaint with the Office for Personal Data Protection (Úřad pro ochranu osobních údajů), Pplk. Sochora 27, 170 00 Prague 7.
11. Minors
We do not accept players under 18 and do not knowingly collect their data. If we find an account that belongs to a minor, we close it and delete the data we are not required to keep. Any GoPay payment casino deposit from such an account goes back to its source.
12. Changes to This Policy
We update this policy when the law or our services change. We notify you by email and in your account before a significant change takes effect. The date at the top of the page shows the current version.